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FAQ
You will find the answers to many of our Frequently Asked Questions by clicking on the topics below.
Getting Started
What is a beacon?
Can more than one device have the app and receive the notification?
Why am I being told my child’s nickname is invalid?
What are the password requirements?
When do I get my beacon?
How do I fit my beacon?
How do I pair my beacon?
Beacons
What is a beacon?
Does the beacon track my child?
How long will my beacon battery last?
Is my beacon working?
Can my beacon get wet?
Why won’t my beacon pair?
What if my child loses their beacon?
Phones
What if my child does not have a phone?
What version of iOS do I need on my Apple device?
Notifications
What is a push notification?
How long does the push notification take to be sent?
Who receives the push notification?
Why can’t I see previous notifications?
Can I register more than one child?
Can two parents/carers both receive notifications?
Why am I not receiving any push notifications?
Who do I call if I didn’t receive my notification and I want to know if my child has arrived at school?
Why can’t I see departures on my trips screen on the App?
Why is the app not working on my iPad or Tablet?
Rewards
What are the rewards?
When do my children receive their rewards?
Why can’t I see all of my children on the leaderboard?
Program Costs
Do I have to pay to be involved in the program?
Personal Data
Why do I need to provide my address and personal information?
Where is my personal data stored? Is it safe?
How is my data being used?
How do I reset my password?
Can I change my email address?
Students
Is it legal to allow your child under 12 to travel alone?
How long will it take to ride to school?
Will someone ride to school with my child?
What if my child switches schools?
Other FAQs
Why don’t you include walking to school in this program?
What if my child replaces their bike or scooter?
How do I know what my child's score is?
Can you add missing trips?
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